Meeting/Event Information

Dinner Meeting- Topic:Lean Six Sigma Performance Metrics

November 09, 2016
5:00 PM - 8:15 PM

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Salvatore’s Italian Gardens
6461 Transit Road
Depew, NY 14043

It has often been said that we cannot manage what we do not measure. But measurement is not in itself sufficient, and we must first ensure that we are measuring the right things. Next we must identify the appropriate standard to benchmark against. Finally, we must initiate corrective action where there are gaps between what was planned for versus the actual results. The facilitator will utilize a combination of slideshow presentation, hands-on individual and team exercises, roundtable discussion and summary Q&A to accomplish the following learning objectives:


  • Identifying traditional metrics that promoted dysfunctional behavior
  • Adopting improved metrics consistent with the concept of integration
  • Understanding the balanced scorecard (BSC) approach
  • Learning benchmark approaches such as historical, competitive, world class and best practice
  • How to utilize the Kano Model to respond to the voice-of-the-customer (VOC)


Speaker Bio:

Michael D. Ford, CFPIM, CSCP, CQA, CRE, CQE; Principal of TQM Works Consulting


Michael D. Ford, CFPIM, CSCP, CQA, CRE, CQE, ACPF, CPSM is Principal of TQM Works Consulting. He provides innovative solutions, based on 30 years of experience in retail, distribution, manufacturing, and consulting. His work history includes software implementation, business planning, inventory control, distribution planning, and corporate training.This includes a broad range of experience from ETO (Engineer to Order) to MTS (Make to Stock), as well as non-profits, service, and Department of Defense.

He has presented at over 310 industry events throughout the U.S., Canada, Nigeria and S. Africa, and has provided over 5,000 hours of classroom training. Ford is a frequent speaker at local, regional and international events for groups including the ASQ, ISM and APICS.

Ford is a 2016 graduate of Binghamton University, earning a M.S. in Industrial & Systems Engineering. Ford combines his technical expertise with personal skills, to develop a unique “outside the box” approach to life’s challenges. He is a charismatic speaker who specializes in delivering training that is “edu-taining.”

Ford has been recognized as a “subject matter expert” (SME) within the field of operations management, and served on the review team for APICS CPIM courseware updates, and as an SME for the APICS Principles courseware updates.


5:00-6:00pm.....Registration, Cash Bar, Networking
6:50-8:15pm......Presentation & Announcements

Cost: $30 Members & Guests; $20.00 Full Time Students, Members not in the Workforce or Retired

Entree Choices: 1) Chicken Parmigiana or 2) Classic Lasagna (vegetarian)
(All with Caesar Salad and  Cheesecake with Raspberry Topping)

Register: Online at or call APICS at PPM OffiCenter (716) 648-0972

Notes: Reservations requested by November 4 but will be accepted later.



$30.00 Member

$30.00 Guest

$20.00 Member Not in Workforce or Retired

$20.00 Full time Student Member

$20.00 Full Time Student Non Member


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